Return policy

9. RIGHT OF WITHDRAWAL

  1. You have the right to withdraw from this contract within a maximum period of 14 calendar days without giving any reason.

    The withdrawal period will expire 14 calendar days from the day on which you or a third party indicated by you, other than the carrier, acquired physical possession of the goods.

    To exercise your right of withdrawal, you must notify BABY BOTANICAL, SL, located at Calle Escola Pia 94, Esc A7, 08201 – Sabadell (Barcelona), of your decision to withdraw from this contract by means of an unequivocal statement (for example, a letter sent by post). You can also inform us of your right to withdraw from this contract by emailing admin@babybites.es.

    You may use the model withdrawal form below, although its use is not mandatory. To comply with the withdrawal deadline, it is sufficient for you to send your communication regarding your exercise of this right before the corresponding deadline expires.

    Model withdrawal form

    – To the attention of:

    BABY BOTANICAL, SL
    Escola Pia Street 94, Esc A7, 08201 – Sabadell (Barcelona)

  2. admin@babybites.es

    I hereby inform you that I withdraw from my sales contract for the following good/service and with the reference number (*)
  • Order placed on (*) / received on (*)
  • Name of the consumer and user or consumers and users
  • Address of the consumer and user or consumers and users
  • Signature of the consumer and user or consumers and users
  • Date and place

(*) Delete as appropriate.

Consequences of withdrawal
If you withdraw from the purchase, we will refund all payments received from you, including the initial shipping costs for your order.

We will refund you within a maximum of 14 calendar days from the date we are informed of your decision to withdraw from this contract. However, we may withhold the refund until we have received the goods back or until you have provided proof of their return, whichever is met first.

We will process the refund using the same payment method you used for the initial purchase, unless you have expressly agreed otherwise; in any case, you will not incur any costs as a result of the refund.

In case of withdrawal, you must return the products to us and bear the direct cost of the expenses generated by the return of the products to:

BABY BOTANICAL, SL
C/ Escola Pia 94, Esc A7 - 08201 – Sabadell (Barcelona)

You can also exercise your right of withdrawal by contacting admin@babybites.es or C/ Escola Pia 94, Esc A7, 08201 – Sabadell (Barcelona), in which case the exercise of the right of withdrawal will not generate any expense for you.

You will only be liable for any decrease in the value of the products, from the time you receive them until you inform us of your withdrawal, resulting from handling other than that necessary to establish the nature, characteristics, and functioning of the products.
The right of withdrawal does not apply to contracts for the supply of sealed goods that are unsuitable for return due to health protection or hygiene reasons and that have been unsealed after delivery.


REFUNDS, EXCHANGES AND RETURNS

The following conditions regarding exchanges and returns of our products do not apply if you exercise your right of withdrawal. If for any reason you are not satisfied with your order, you have 30 days from the date of purchase to exchange or return the product.

If the product is in poor condition, it will be exchanged for another of the same model or a repaired one. Delivery time will depend on the availability of a new product or repair. You will be informed immediately of the status of your claim and can decide whether to request a refund or wait for a new product.

If you have received an incorrect or defective item, Baby Bites will cover the cost of shipping the defective item.

If there is a return, the shipping cost will be borne by the customer.

Only in the following cases will Baby Bites cover the return and shipping costs (round trip) of the new item once the defect has been verified:
- If the size or color of the model is not the one requested by the customer.
- If you have received an incorrect or defective item.
- If we send you the wrong product.

Once the return is approved (items must be in perfect condition), you will receive a confirmation email informing you that the amount will be credited to your account (which you must provide by email) within the next few days. Remember that credit card payments always depend on your bank.

If you need any clarification, please contact us at devoluciones@babybites.es
Baby Bites reserves the right to reject returns that are reported or sent outside the specified timeframe, or items that are not in the same condition as when received.

Refunds will be issued within a maximum of 30 days from the date the order is returned and using the same payment method used to pay for the purchase (bank card), unless you choose a different payment method.

If you paid for your order through your PayPal account and return it to our warehouse, we will credit the amount to your PayPal account.